Parrish Shaw

FAQs

What is the company’s history, structure, and philosophy?

How do you protect the clients professional reputation and how many professional medical providers and facilities have you represented in the companies history?

What hospital billing systems has your firm worked with?

How do you differentiate your company from your competitors?

What does this means to our clients?

How are you paid?

Who are your employees and where do you get them?

What is the company’s history, structure, and philosophy?
ParrishShaw is an S-Corporation with shared ownership between Brent Parrish and Julie Shaw. It was established in 1992 and has been successfully recovering health insurance benefits due from third party payers for 17 years. We have always specialized in the recovery of medical insurance benefits, including active accounts receivable follow up, denied claims in need of appeal, and aged accounts receivable in need of a final adjudication. By focusing 100% of our attention to the resolution of healthcare claims, and having over 150 years of combined experience in the healthcare industry, we easily outperform our attorney-based and collection agency competitors.

ParrishShaw is a diverse company with several specialty departments within our organization. We are comprised of 32 employees, and housed entirely in 6000 square feet of a commercial office building in Houston, TX. We are also contractually assured additional space in our building for any future expansion we require. Our Houston location allows us the luxury of a large and experienced “potential employee pool”. Houston is host to one of the largest medical centers in the country that employs and trains a large number of medical related field staff. ParrishShaw also maintains the highest level of new employee quality through our position on the Southwest Board of Directors for the Everest Institute. We find that the training of future health care management and collections personnel not only rewards the industry as a whole, it also affords us the opportunity to retain the very best and brightest students as ParrishShaw employees.

Our team consists of medical claims examiners, nurses, auditors, and support personnel with a combined experience of over 150 years. Many have been with ParrishShaw for over 10 years. Our client retention rate is reflective of this employee loyalty as we have remained partners with many of our clients for over 15 years.

ParrishShaw’s philosophy is to create and provide a level of personalized service by building a relationship with you and your staff. By doing so, we are able to maximize your returns on third party insurance receivables with

How do you protect the clients professional reputation and how many professional medical providers and facilities have you represented in the companies history?
Our entire staff strictly adheres to the highest level of professional behavior and customer service. We are constantly aware that our professional reputation and our clients’ reputation are at stake. We have represented over 100 different facilities over the years and have never had a formal protocol complaint from a patient or a client.

What hospital billing systems has your firm worked with?
ParrishShaw has extensive experience in the following hospital patient accounting, billing, and editing systems: Hospital Patient Accounting/Billing Systems McKesson STAR McKesson HealthQuest McKesson HealthQuest MediPac Meditech 5.4 Magic Meditech 5.5 Meditech 5.6 Epic Merlin CPSI Affinity IDX (Multiple Proprietary Versions) Siemens SMS Sorian Siemens SMS Invision/Rumba Hospital Billing/Editing Systems SSI E-Premis Quadex Xactimed Ivans Lime – (gives full access to every Fiscal Intermediary in the country allowing broadband access to Medicare Part A and Medicare Part B.)

How do you differentiate your company from your competitors?
ParrishShaw differs from our competitors in the following ways:

We only recover healthcare insurance receivables. We do not recover any patient balances. We can forward accounts to patient pay vendors or departments upon completion of insurance recovery efforts, if requested.

We understand personalized service. Automation by the utilization of electronic placements, as well as remote access to necessary information are both very important. However we always remember our business partners are people, not numbers.

We also have the flexibility to begin any project within 30 days of a contractual agreement.

What does this means to our clients?

We will not interrupt the daily workflow of your patient financial services department.

We obtain our own supporting documentation.

A customer service representative is assigned to your company.

A ParrishShaw partner is involved throughout the relationship between our organizations.

How are you paid?
In order to provide the best service possible, ParrishShaw proposes basing our compensation on a contingency rate which keeps all parties focused on the same cash goals. The rate structure proposed for any project is based on the information given at the beginning of the project, our past experience with similar projects, and all necessary materials and electronic access being provided to ParrishShaw that are required to complete this project to perfection. We do not charge any “additional fees” our contingent fee represents the only charge for all of our services.

Who are your employees and where do you get them?
ParrishShaw employs several bi-lingual Support and Insurance claim specialists. We take great pride in being both an enjoyable and exciting workplace for our employees. Currently over 55% of our staff has been with our company for more than 5 years, and the retention rate for our newly hired employees remains extraordinarily high when compared with industry standards. A large part of ParrishShaw’s success stems from our ability to provide a healthy and productive work environment for our employees who, in turn, provide an unparalleled quality of service to our clients. Our goal is to also maintain the most well trained, skilled collections staff in the industry. Initial and ongoing training at ParrishShaw is supervised and implemented by the Quality Control/Training Officer. Statistical analysis of collector performance and accuracy drives a flexible, continuous training process that begins with the ParrishShaw Collector Training Manual. The manual, which contains several training scenarios, outlines ParrishShaw’s best-practice standards as developed over many years in the insurance claims field. Collectors new to ParrishShaw are given extensive training including peer-reviewed practice with training scenarios. In addition to initial training, regularly scheduled workshops in a variety of collections-related subjects are offered to all collectors from the newest to the most senior.